Standard Returns Policy

Standard Returns Policy
We want you to be happy with your purchase. If you are not completely satisfied, you can return the
product to us and we will either repair/replace it, or credit your account, subject to the below terms. This
Policy applies to products bought from Unified Tooling itself.
Nothing in this Policy is intended to limit your statutory rights in any way.
Preparing your products for a return:
To ensure your request is processed as quickly as possible you are responsible for the following when
returning your products:

• package your products safely and securely for protection during transit;
• clearly mark your return reference number on the outside of the parcel; and
• include all accessories and parts that were sold with the product.
• Failure to adhere to any of these requirements could delay the processing of your request or
  result in its decline altogether.
  1: Not what you ordered?
  If we accidentally deliver the wrong product to you, or if the product is not as described on the Website,
  please notify us and we will collect the product from you at no charge. If the product is missing any
  accessories or parts, you will need to follow the process set out in section 2 below. Once we have
  inspected the product and validated your return, we will at your choice deliver the correct product to you
  as soon as possible (if the correct product is available); or credit your account with the purchase price of
  the product within 10 days of the return.
  2: Products damaged on delivery
  Should a product be damaged or missing any parts or accessories at the time of delivery / collection,
  please notify us within 7 days of such delivery / collection by send us an e-mail to
  sales@unifiedtooling.co.za
  We will arrange to collect the product from you at no charge. Once we have inspected the product and
  validated your return, we will at your choice repair / replace the product as soon as possible (if such
  repair is possible/ we have the same product in stock to use as a replacement) or credit your account with
  the purchase price of the product.
  3: Defective products
  We do our best to ensure that the products we deliver to you are of a high quality, and in good working
  order and without defects.
  What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic
  of a product, which makes the product less acceptable than one would reasonably be entitled to expect
  in the circumstances.
  The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
• faults resulting from normal wear and tear;
• damage arising from negligence, user abuse or incorrect usage of the product;
• damage arising from electrical surges or sea air corrosion;
• damage arising from a failure to adequately care for the product;
• damage arising from unauthorized alterations to the product;
• where the specifications of a product, although accurately described on the Website and
  generally fit for its intended purpose, do not suit you; and
  4: Charges and refunds
  If you return a defective product to us, but you fail to return all of the accessories and parts that were
  sold with that product, we are entitled to (subject to applicable law) refuse the return, or only to replace
  the item that you did return; or to estimate the value of the missing accessories and parts and to credit or
  refund you in respect of the returned item only.
  If you return a product that does not comply with this Policy, you may be liable to reimburse Unified
  Tooling for the cost of collecting the product from you and the cost of having the product returned to
  you.
  Please note that we only refund to the payment method that you originally used – i.e. payment by credit
  card will be refunded to the same credit card, payment by Instant EFT or COD (cash on delivery) will be
  refunded to your nominated bank account.