Refund and Returns Policy

Unified Tooling Solutions – Refunds & Returns Policy

Returns & Refunds Policy

M R Pienaar t/a Unified Tooling Solutions

1. Your right to cancel (7-day cooling-off)

Under section 44 of the Electronic Communications and Transactions Act, you may cancel an online order within 7 days of receiving the goods, without giving a reason or paying a penalty. You only pay the direct cost of returning the goods.

2. Items that cannot be returned under the cooling-off right

Goods made, cut or customised to your specification, and goods that have been used, opened (where the packaging is sealed for safety or hygiene), damaged by you or are no longer in resalable condition.

3. How to return an item

  1. Email [info@unifiedtooling.co.za] with your order number within 7 days of delivery.
  2. Return the goods unused, in the original packaging, with proof of purchase.
  3. You are responsible for return courier costs, unless the goods are faulty or incorrect.

4. Faulty, damaged or incorrect goods

Under the Consumer Protection Act, you may return goods that are defective, unsafe or not as described within 6 months of delivery. You may choose a repair, replacement or refund. Please email photos and your order number as soon as possible. We cover the return courier cost in these cases.

5. Refunds

Refunds are paid to the original payment method within 30 days of us receiving and inspecting the returned goods. Original delivery charges are refunded only where the return is due to our error or a fault.

6. Contact

Email : info@unifiedtooling.co.za | Phone: +2763 094 0652 | Adress: 6 Grundel Ave, Edgemead, Cape Town, 7441

Delivery Information

1. Where we deliver

We deliver to all provinces of South Africa. Delivery is not available outside South Africa unless agreed in writing.

2. Delivery costs

  • Western Cape: R125.00(Subject to Change Based on Fuel Prices)
  • Rest of South Africa: R140.00(Subject to Change Based on Fuel Prices)
  • Free delivery on orders of R3,500 or more (calculated on the goods total, before any coupon discount).

Large or heavy items may carry an additional delivery charge, which is shown at checkout or confirmed before you pay.

3. Delivery times

Orders are dispatched within [1-2] working days of payment clearing. Estimated delivery is [2-4] working days in major centres and [3-7] working days in other areas. These are estimates, not guarantees, and may be affected by courier delays, public holidays or stock availability.

4. Receiving your order

Please inspect the parcel on delivery. Report visible damage to us and the courier within 48 hours with photos. Someone must be available to sign for the parcel at the delivery address.

5. Incorrect addresses

Please check your address at checkout. If a parcel is returned because of an incorrect address or failed delivery, you may be charged for redelivery.

6. Ownership and risk

Risk passes to you on delivery. Ownership remains with us until payment is received in full.

Special Notes

  • Incorrect items ordered by the customer may be subject to a Restocking Fee of 20%
  • Items returned without prior authorization may be refused!